Page 102 - AAGLA 2020-11
P. 102

 Property Management
In the Era of the COVID-19 Pandemic
By David Crown, CEO, Los Angeles Property Management
The World today is strange and dismaying for people in all kinds of businesses— perhaps more accurately, it’s a strange time to be alive. In the past several months, the rapid spread of COVID- 19 has accounted for hundreds of thousands of deaths and changed the way we go about our daily lives. Closures and cancellations of public events have put normalcy on pause indefinitely, and confusion abounds about how best to proceed. Of course, things won’t stay this way forever, but in the meantime, let’s discuss what property managers can expect during the remainder of this time and advocate for the best ways they can respond.
 From an internal standpoint, if you have not already, it’s crucial to take this pandemic seriously. Property management has remained designated an essential service by the City of Los Angeles, allowing our company to remain in business during the crisis.
But I’ve encouraged all employees who live with somebody vulnerable to the virus to work from home indefinitely, and I have implemented a rotation to keep our in-office staff to a skeleton crew, with fewer than 10 team members per floor at all times and the rest working remotely.
  Technologies like Zoom, Slack and Google Voice have allowed teams to uphold their standard of service to clients, and managers should make sure to maintain an open line of communication in order to let them know that the virus won’t keep you from honoring your duty. Limit your maintenance team to emergency orders — this means no fixing blinds or squeaky cabinets at apartment complexes to limit unnecessary social contact — but continue to turn vacancies and carry out repairs that make units as safe a place as possible for tenants to ride out this trying time. Staying updated on Centers for Disease Control and Prevention (CDC) safety recommendations can save lives, so please study those.
  Please turn to page 104

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